🚚 Delivery and returns
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France: 6 to 9 working days
Netherlands and Belgium: 7 to 12 working days
We ship within 3 business days after receipt of payment.
Delivery is free to:
🇫🇷 France
🇧🇪 Belgium
🇳🇱 Netherlands
Yes! As soon as your order ships, you will receive a tracking link by email.
Check with your neighbors or a relay point.
Wait 7 days.
Then contact our customer service.
⚠️ Once a package is marked as "delivered", we are not responsible for loss or theft.
Yes, within one hour of your order. Send us an email at info@orlinparis.fr.
You can return an item within 30 days of receipt, provided that:
– The item has not been worn and is in its original condition;
– The original packaging and the receipt or order confirmation are included.
Please note that the following items are not eligible for return:
– Personalized jewelry;
– Sale items;
– Gift cards;
– Items damaged beyond our control.
To make a return, please email info@orlinparis.fr with your order number and the item in question. After validation, you will receive return instructions.
Send an email to info@orlinparis.fr stating your order number and the item you wish to return.
After validation, you will receive return instructions.
Yes, return shipping costs are your responsibility, except in the case of a defect or delivery error.
No, exchanges are not possible.
Our jewelry is often personalized and made especially for you.
🎁 Gifts cannot be exchanged for credit.
Personalized jewelry;
Sale items;
Gift cards;
Damaged items beyond our control.
Please send clear photos to info@orlinparis.fr within 24 hours of receipt. We will send you a new item free of charge after evaluation.
Within 2 to 10 business days after approval. Only the item price will be refunded. Shipping costs are non-refundable.
Still no refund after 15 working days? Contact us.
🛒 Order
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It's simple:
1. Choose your favorite piece of jewelry
2. Select color, size or engraving (if applicable)
3. Click “Add to Cart”
4. Go to your cart and click on “Validate”.
5. Fill in your information, choose your payment method and confirm your order.
After your payment, you will receive a confirmation email.
We accept:
Credit cards (Visa, MasterCard, American Express, Discover)
PayPal
Orders are only processed after receipt of payment.
Yes, you can do this within one hour of placing your order, as long as it has not yet been processed.
Send us an email to info@orlinparis.fr with your order number.
Check your spam folder. Didn't receive the email? Please contact us at info@orlinparis.fr.
✉️ Contact and service
📧 info@orlinparis.fr
⏱ Response time: within 24 hours on weekdays.
No, Orlin Bijoux is an exclusively online store. Pickup is not available. This allows us to offer competitive prices.
Absolutely! Are you a content creator passionate about jewelry?
Send an email to marketing@orlinparis.fr and we will be happy to contact you.
Via the link in your confirmation email or via Google!
Are you not satisfied? Don't hesitate to contact us; we will always find a suitable solution.
💍 Product Questions
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Our jewelry is made of high quality stainless steel, hypoallergenic, durable and water resistant.
Yes! Our jewelry is water resistant and can be worn daily.
Yes, many pieces of jewelry can be personalized with an initial, engraving, or symbol.
The product page always indicates whether customization is possible.
Yes, personalized jewelry is assembled by hand; each piece is unique.
Yes, each piece of jewelry comes in a luxurious box, ideal for gifting!